Privacy Policy

Website: lawn-mower.ie
Business Name: International Systems and Equipment Limited
Company Number: 44199
VAT Number: IE9Y26609J

Lawn-Mower.ie is operated by International Systems and Equipment Limited, an independent Irish garden machinery and accessories retailer based in Kilkenny, Ireland.

1. Business Information

International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland

Phone: 056 77 21125
Email: hello@lawn-mower.ie

2. Purpose of This Privacy Policy

This Privacy Policy explains how International Systems and Equipment Limited collects, uses, stores, protects, and shares personal information when customers use lawn-mower.ie, place an order, contact us, or interact with our website.

We are committed to handling personal information lawfully, fairly, transparently, and securely.

3. Personal Information We Collect

We collect the personal information required to operate the website, process orders, deliver products, provide customer service, manage returns, and meet legal obligations.

The information we collect includes:

full name;
billing address;
delivery address;
email address;
phone number;
order details;
payment status;
transaction reference;
delivery details;
customer messages and enquiries;
return and refund details;
account login details where customer accounts are available;
IP address;
browser type;
device information;
website usage information;
cookie preferences.

4. Information Provided by Customers

Customers provide personal information when they:

place an order;
create an account;
contact us by email, phone, or website form;
request delivery updates;
request a return or refund;
report a faulty, damaged, missing, or incorrect item;
subscribe to marketing communications where available;
interact with our website.

5. Information Collected Automatically

When customers use lawn-mower.ie, certain technical information is collected automatically.

This information includes:

IP address;
browser type;
device type;
operating system;
pages visited;
time spent on the website;
referring website;
cookie identifiers;
website interaction data.

This information helps us operate the website, improve website performance, maintain security, understand customer usage, and support fraud prevention.

6. How We Use Personal Information

We use personal information for the following purposes:

to process customer orders;
to confirm payments;
to dispatch products;
to deliver orders;
to provide order updates;
to respond to customer enquiries;
to manage returns, refunds, exchanges, faulty items, damaged items, missing items, and incorrect items;
to issue invoices, receipts, and order confirmations;
to provide customer support;
to maintain website security;
to prevent fraud and misuse;
to comply with accounting, tax, legal, and regulatory obligations;
to improve our website, services, and customer experience;
to send marketing communications where the customer has agreed to receive them;
to manage cookie preferences and website analytics.

7. Legal Bases for Processing Personal Information

We process personal information under the following legal bases:

Contract

We process personal information to fulfil orders, arrange delivery, provide customer service, handle returns, and manage refunds.

Legal Obligation

We process personal information to comply with tax, accounting, consumer protection, and legal record-keeping obligations.

Legitimate Interests

We process personal information to operate our business, maintain website security, prevent fraud, manage customer service, improve services, and protect our legal rights.

Consent

We process personal information based on consent where consent is required, including optional marketing communications and non-essential cookies.

Customers can withdraw consent where processing is based on consent.

8. Payment Information

Payments are processed through secure third-party payment providers.

We do not store full card numbers, card security codes, or full payment card details on lawn-mower.ie.

Payment providers process payment details securely in accordance with their own security and privacy standards.

We receive payment confirmation, payment status, transaction reference, and order-related payment information needed to process the order.

9. Delivery and Courier Information

We share the customer information required to deliver orders with courier and delivery service providers.

This information includes:

customer name;
delivery address;
phone number;
email address;
order reference;
delivery instructions where provided.

Courier providers use this information to deliver orders, provide tracking updates, arrange delivery attempts, and manage delivery issues.

10. Third-Party Service Providers

We use trusted third-party service providers to operate the website and provide services to customers.

These service providers include:

website hosting providers;
payment processors;
courier and delivery companies;
email service providers;
analytics providers;
security and fraud prevention providers;
accounting and business administration providers;
technical support providers.

Third-party service providers receive only the information needed to provide their service.

11. Google Services

We use Google services to support website visibility, advertising, analytics, product listings, and business operations.

Google services connected to lawn-mower.ie can include:

Google Merchant Center;
Google Ads;
Google Analytics;
Google Search Console;
Google Tag Manager.

These services help us measure website activity, manage product listings, understand customer interactions, and improve advertising performance.

Where Google cookies or similar technologies require consent, we request consent through our cookie tools or browser-based consent process.

12. Cookies and Similar Technologies

lawn-mower.ie uses cookies and similar technologies to operate the website, remember customer preferences, improve performance, support analytics, and support advertising.

Cookies are small files stored on a customer’s device.

Types of cookies used on the website include:

essential cookies;
performance cookies;
analytics cookies;
advertising cookies;
preference cookies.

Essential cookies are required for the website to function correctly.

Non-essential cookies are used only where the customer has given consent, where consent is required.

Customers can control cookies through the website cookie settings and browser settings.

13. Marketing Communications

We send marketing communications only where the customer has agreed to receive them or where permitted by applicable law.

Marketing communications include product updates, offers, promotions, and business updates.

Customers can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us:

Email: hello@lawn-mower.ie

Unsubscribing from marketing communications does not affect order confirmations, delivery updates, customer service messages, or legal notices.

14. Sharing Personal Information

We share personal information only where necessary for business operations, order fulfilment, legal compliance, customer support, security, or service delivery.

We share information with:

payment processors;
courier and delivery providers;
website hosting providers;
email service providers;
analytics providers;
advertising platforms;
IT and security providers;
accountants and professional advisers;
legal, tax, regulatory, or law enforcement authorities where required.

We do not sell customer personal information.

15. International Transfers

Some third-party service providers process information outside Ireland or the European Economic Area.

Where personal information is transferred outside the European Economic Area, appropriate safeguards are used in accordance with data protection law.

These safeguards include adequacy decisions, standard contractual clauses, contractual protections, and security measures.

16. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected.

Order, invoice, payment, tax, and accounting records are retained for the period required under Irish tax and accounting law.

Customer service, return, refund, delivery, and complaint records are retained for the period needed to manage customer support, resolve disputes, and protect legal rights.

Marketing consent records are retained while the customer remains subscribed and for a reasonable period after unsubscribe to maintain suppression records.

Technical and analytics data is retained according to the settings of the relevant website, analytics, and cookie systems.

17. Customer Rights

Customers have rights under data protection law.

These rights include:

the right to access personal information;
the right to correct inaccurate personal information;
the right to request deletion of personal information;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to withdraw consent where processing is based on consent;
the right to lodge a complaint with a data protection authority.

To exercise these rights, contact us:

Email: hello@lawn-mower.ie
Phone: 056 77 21125

We respond to valid data protection requests in accordance with applicable data protection law.

18. Account Information

Where customer accounts are available, customers are responsible for keeping login details secure.

Customers must contact us immediately if they believe their account has been accessed without permission.

19. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, and destruction.

Security measures include:

secure website systems;
access controls;
payment security through third-party payment processors;
secure hosting arrangements;
monitoring and maintenance;
restricted access to customer information;
staff and business process controls.

No online system is completely risk-free. Customers should use secure passwords, protect their devices, and contact us if they identify suspicious activity.

20. Children’s Privacy

lawn-mower.ie is not directed at children.

We do not knowingly collect personal information from children.

Orders must be placed by adults aged 18 or over.

21. Links to Other Websites

lawn-mower.ie contains links to third-party websites, manufacturer websites, courier websites, payment provider websites, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Customers should read the privacy policy of any third-party website they visit.

22. Changes to This Privacy Policy

We update this Privacy Policy when required to reflect changes to our website, services, legal obligations, third-party providers, or business operations.

The latest version is published on this page.

23. Contact Details

For privacy questions, data protection requests, or questions about how personal information is handled, contact us: