Website: lawn-mower.ie
Business Name: International Systems and Equipment Limited
Company Number: 44199
VAT Number: IE9Y26609J
Lawn-Mower.ie is operated by International Systems and Equipment Limited, an independent Irish garden machinery and accessories retailer based in Kilkenny, Ireland.
1. Business Information
International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland
Phone: 056 77 21125
Email: hello@lawn-mower.ie
2. Return Period
Customers have 14 days from the date they receive their order to request a return.
Return requests made after 14 days are not accepted unless the item is faulty, damaged, or incorrectly supplied.
3. How to Request a Return
To request a return, contact us before sending the item back.
Contact details:
Email: hello@lawn-mower.ie
Phone: 056 77 21125
Customers must provide:
- order number;
- full name;
- delivery address;
- phone number;
- email address;
- item being returned;
- reason for return; and
- photographs where the item is damaged, faulty, or incorrectly supplied.
We provide return instructions after the return request is reviewed.
4. Return Address
Approved returns must be sent to:
International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland
Customers must not return items to any other address.
5. Return Conditions
Returned items must be:
- unused;
- in original condition;
- in original packaging where supplied;
- complete with all parts, accessories, manuals, labels, chargers, batteries, fittings, and documentation supplied with the item;
- clean and free from signs of use, installation, damage, fuel, oil, grass, soil, or outdoor debris;
- securely packaged for return transport; and
- accompanied by proof of purchase.
Items that are used, installed, assembled, damaged, altered, incomplete, or returned in unsuitable condition are not eligible for a full refund.
6. Items Not Eligible for Change-of-Mind Returns
The following items are not accepted for change-of-mind returns:
- used products;
- installed products;
- assembled products that show signs of use;
- products damaged after delivery;
- products missing parts, accessories, manuals, labels, or packaging;
- products with fuel, oil, grass, soil, or outdoor debris;
- special order items ordered specifically for the customer;
- custom-made or personalised items;
- electrical parts or electronic components that have been opened, fitted, installed, or used;
- hygiene-sensitive items once opened or used.
This does not affect the customer’s statutory rights for faulty, damaged, or incorrectly supplied goods.
7. Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs.
For faulty, damaged, or incorrectly supplied items, we arrange the correct resolution after the issue is confirmed.
Customers are responsible for ensuring returned goods are packaged safely.
We recommend using a tracked and insured delivery service for returns.
8. Restocking Fees
There is no restocking fee for returned items.
9. Faulty Items
If an item is faulty, customers must contact us as soon as possible with the order number and a clear description of the fault.
Customers must provide photographs or videos where this helps confirm the issue.
After the fault is confirmed, we provide the correct resolution. The resolution is repair, replacement, refund, or another remedy required under applicable consumer law.
10. Damaged Items
Customers must inspect their order when it arrives.
If an item arrives damaged, customers must contact us as soon as possible with:
- order number;
- full name;
- delivery address;
- description of the damage;
- photographs of the damaged item;
- photographs of the outer packaging; and
- photographs of any internal packaging.
Customers must keep the damaged item and packaging until the issue is resolved.
After the damage is confirmed, we provide the correct resolution.
11. Incorrect Items
If the wrong item is delivered, customers must contact us as soon as possible with the order number and details of the incorrect item received.
Customers must not use, install, assemble, or alter an incorrect item.
After the issue is confirmed, we arrange the correct resolution.
12. Missing Items
If an item is missing from an order, customers must contact us as soon as possible with the order number and details of the missing item.
We check the order and provide the correct resolution.
13. Refund Process
Returned items are inspected after they arrive at our return address.
Approved refunds are issued to the original payment method.
Refunds are processed within 14 days after we receive the returned item and confirm that it meets the return conditions.
Bank and payment provider processing times are outside our control.
14. Refund Amount
For approved change-of-mind returns, the refund covers the price paid for the returned item.
Original shipping charges are not refunded for change-of-mind returns.
For faulty, damaged, or incorrectly supplied items, the refund or remedy is handled in accordance with applicable consumer law.
15. Exchanges
Customers who want to exchange an item must contact us within 14 days of receiving the order.
Exchanges are subject to product availability.
If the replacement item costs more than the original item, the customer must pay the price difference before dispatch.
If the replacement item costs less than the original item, the difference is refunded to the original payment method.
16. Order Cancellations Before Dispatch
Customers can request cancellation before the order is dispatched.
To cancel an order, contact us as soon as possible:
Email: hello@lawn-mower.ie
Phone: 056 77 21125
If the order has already been dispatched, the customer must follow the returns process after receiving the order.
17. Refused Deliveries and Uncollected Parcels
If a parcel is refused, not collected, or returned to us because of incorrect customer details or missed delivery, we contact the customer after the parcel returns to us.
For change-of-mind refused deliveries or uncollected parcels, the original shipping charge is not refunded.
A new delivery charge is payable before redelivery.
18. Proof of Purchase
Proof of purchase is required for all returns, refunds, exchanges, faulty item claims, damaged item claims, incorrect item claims, and missing item claims.
Accepted proof of purchase includes the order confirmation email, invoice, receipt, or order number.
19. Customer Responsibilities
Customers are responsible for:
- checking product suitability before purchase;
- reading product descriptions and specifications before purchase;
- providing correct delivery details;
- inspecting goods after delivery;
- contacting us promptly about return, refund, damage, fault, incorrect item, or missing item issues;
- packaging returned items securely;
- returning items in the required condition.
20. Statutory Rights
This policy does not limit or remove the customer’s statutory rights under Irish consumer law.
Customers retain their legal rights where goods are faulty, damaged, not as described, or incorrectly supplied.
21. Contact Details
For returns, refunds, exchanges, damaged items, faulty items, incorrect items, or missing items, contact us:
International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland
Phone: 056 77 21125
Email: hello@lawn-mower.ie
Last updated: 24 June 2026